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What Our Terms Mean for Your Account

Your use of f111app is governed by these terms and the laws applicable in your region — access and eligibility depend on your local law and whether Bangladesh is a supported territory for your account type.

Jurisdiction-dependent accessAccount holder obligationsBangladesh-region eligibilityPolicy updates notified
f111app What Our Terms Mean for Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data under strict access controls. Your deposit wallet details — bKash, Nagad, Rocket — are stored in encrypted form and never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account or ask for corrections at any time by contacting support with your account ID.

Data Retention

We retain account and transaction records for the period required under applicable financial regulations. You may request deletion of non-essential data after account closure.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve lobby performance. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Policy Change Requests

To dispute a term, request a data correction, or ask about how a policy applies to your account, email support with your account ID and the specific clause in question.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If a term is unclear or you need to raise a legal query about your account, our support team handles policy questions directly. Reach out through any of the channels below and reference your account ID so we can respond accurately and without delay.

Live Chat Available through your account dashboard — raise a policy or terms query and get a written response you can keep for your records.
Email Support Send detailed legal or account queries to our support address. Include your registered bKash, Nagad, or Rocket number for faster account matching.
Help Centre Our policy documents and account condition pages are published in the Help Centre — check there first for clause-level detail before contacting support.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, contact support directly.

Eligibility depends on your local law and the region your account is registered in. Check your local regulations before opening an account — we cannot confirm legal status on your behalf.

Yes. Contact support with your account ID and request a data summary. We will provide the information we hold within a reasonable timeframe under applicable data rules.

Payment wallet references are removed from active systems after account closure. Retention of transaction records for regulatory purposes continues for the period required by applicable law.

We notify registered accounts of material changes via your contact details on file. Continued use of the platform after the effective date of a change means you accept the updated terms.

We may suspend or close accounts that breach these terms, fail verification, or show activity inconsistent with fair use — including misuse of wallet deposit channels. Serious breaches may result in immediate closure.

Raise a formal query through email support, referencing your account ID and the specific decision. Our team will review and respond with the applicable policy basis for the action taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.